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On Matters of Feedback, whether complaint, appeal or to convey positive reinforcement

To maintain transparency and demonstrate impartiality we are accredited to benchmarks ISO/IEC 17021, ISO/IEC 27006 and ISO/TS 22003 and these require that we provide a means to communicate complaints and appeals.

Our services adhere to our mission, values, vision for the purpose to protect consumers, we conduct regulatory affair activities that are consumer-centric activities. Feel free to contact us whether it is a matter that has to do with us or one of our client-organizations our commitment is to investigate and act upon. These may include anyone of our global team members by writing directly to contact us in adhering as follows:

Complaints need be documented and sent to the California Rim of the World Office.
We will act upon by first recording the complaint matter, whether anonymous or otherwise (be aware that spammers may not reach our inbound portal).
Validation of the matter in question so that the specifics are factual.
For official complaints received we will respond within a reasonable time taken in consideration that we are in California PST and will not exceed 14 workdays.
We will record action matters following our corrective action and preventive measures policies.
Upon completion of any investigation that has been instigated by a complainant, we will feedback on resolution.

On matters of appeals, these are address within our assessment, inspection and product mark policies onsite activity. By the fact that our professionals are in direct and exclusive collaboration, feel free to contact us, attention Managing Director or Quality & Assessment Program Manager at the California Rim of the World Office. These appeals may fall as follows:

Refusal to accept an application-questionnaire,
Refusal to conduct a planned assessment,
An unresolved complaint,
To act in regards to review, revise and/or a scope,
Refusal to grant, suspend or withdraw a certification, and
Probable actions that impedes the attainment of certification

The assignment of impartial ad hoc panel is integral part of the complaint or appeal processes.